Franck consultant AI Agent for Long-Term Vehicle Leasing

Conduct interviews at scale, without sacrificing quality

In Long-Term Leasing, you manage tens of thousands of contracts, thousands of drivers, a dense network of partners — and yet, when it comes to deeply understanding what your customers, employees, or service providers experience, you're limited by the same bottleneck: the human time available to conduct qualitative interviews.

Satisfaction surveys give you scores. But they don't tell you why a fleet manager is considering switching leasing providers. They don't capture the silent frustrations of a driver who could never find a convenient vehicle return slot. They don't dig deeper.

Franck digs deeper.

Franck is an AI conversational agent that conducts structured interviews on your behalf — by email, web chat, or audio avatar — following your interview guide, with the ability to follow up, rephrase, and probe like an experienced consultant would. In supervised mode, your team validates each message before it's sent. In automatic mode, Franck conducts the interview from start to finish, with automatic switching to supervised mode if it detects tension from the interviewee.

The result: where you currently conduct 8 to 10 interviews per study, you can conduct 30, 50, or even 100 — with the same methodological rigor and an actionable synthesis at the end.

7 concrete use cases for Long-Term Leasing

1. In-depth satisfaction survey of fleet managers Your corporate clients manage fleets of 50 to 5,000 vehicles. An NPS score isn't enough to understand their trade-offs. Franck conducts qualitative interviews with your fleet managers to deeply explore their satisfaction across each service component — maintenance, vehicle return, billing, reporting — and identify the irritants that precede a competitive tender. You go from 15 interviews per year to 150, covering your entire strategic portfolio.

2. Driver journey diagnostic The driver is the end user, but is rarely surveyed beyond a post-service form. Franck conducts individual interviews with your drivers — by email or chat — about their daily experience: vehicle handover, app usage, claims handling, workshop experience. At the scale of a 2,000-vehicle fleet, you obtain a qualitative map of friction points that your telematics data doesn't capture.

3. Quality audit of the service provider network (maintenance, body shops, tires) You work with hundreds of garages, body shops, and tire centers. How do you assess perceived quality beyond delivery time indicators? Franck systematically interviews drivers after each service visit, digging beyond "satisfied / not satisfied": quality of reception, clarity of explanations, condition of the vehicle on return, treatment of the replacement vehicle. You build a qualitative reference of your network, provider by provider.

4. Market study on electric vehicle adoption by your clients The transition to electromobility is a major strategic challenge — for your car policies, residual values, and service infrastructure. Franck conducts structured interviews with your corporate clients to understand their level of maturity, their real barriers (range, charging stations, total cost, driver resistance), their tipping criteria, and their expectations regarding support. You obtain a qualitative segmentation of your client base in the face of the energy transition, far richer than a declarative survey.

5. Post-mortem of non-renewed contracts (qualitative churn analysis) When a client doesn't renew, the salesperson notes a reason in the CRM — often "price." But the reality is almost always more complex. Franck conducts a structured interview with the decision-maker a few weeks after the loss of the contract: what triggered the re-tendering? Which criteria carried weight? What could have changed the outcome? By systematically conducting these interviews across all your losses, you identify actionable patterns that quantitative analysis alone doesn't reveal.

6. Mobility needs gathering for the design of new offerings You're developing expanded mobility offerings — car sharing, mid-term rental, flexible subscription, multimodal solutions. Before launching them, Franck interviews a broad panel of your clients and prospects about their travel usage, constraints, and expectations regarding flexibility and digitalization. You feed your product R&D with qualitative material from 50 to 100 interviews, where you would have conducted 10 in-house.

7. Evaluation of the vehicle return experience Vehicle return is a moment of truth — often a source of disputes, contested charges, and frustration. Franck conducts a post-return interview with each driver or fleet manager involved: clarity of the process, perception of the inspection, understanding of any charges, processing time. By systematizing this qualitative feedback, you identify the gaps between your theoretical process and the real experience, and you have factual arguments to improve — or defend — your return policy.

Why Franck for Long-Term Leasing?

What you have today	What Franck brings you
10-15 qualitative interviews per study	50 to 100+, same methodology, comparable synthesis
Driver feedback limited to forms	Individual interviews at the scale of the fleet
Churn analysis based on CRM checkboxes	Real understanding of departure motives
Provider network evaluated on time KPIs	Systematic qualitative evaluation by users
Ad hoc studies mobilize weeks of consultants	Deployment in days, supervision in parallel

Franck replaces neither your teams' judgment nor the commercial relationship with your clients. It takes charge of the structured collection of information at scale, so that your employees can focus on analysis, decision-making, and action.

I would be delighted to discuss your specific challenges and show you Franck in action on one of these use cases.